WAVE….Service Excellence at Bethany
Over the last few weeks we have introduced you to Bethany WAVE, our service excellence program. This exciting initiative provides guidance and tools to help all of us who serve the People of Bethany action our values. Great things happen at Bethany every day. When we care, show respect and act responsibly we are living our values and ensuring we deliver on our mission of creating caring communities.
Please take the time to watch our Service Excellence videos where members of the Executive Leadership team and our Aramark partner share their views on the importance of service excellence. As you become familiar with the elements of WAVE, specifically the service standards, I encourage you to work with your team and discuss how these service standards become our way of “being” at Bethany. I remind you of the quote credited to Maya Angelou, “People will forget what you said. They will forget what you did. But they will never forget how you made them feel.”
Welcome to WAVE…Service Excellence at Bethany!
I welcome your comments and feedback about WAVE or other matters. I can be reached via email at Jennifer.mccue@bethanyseniors.com.
– Jennifer
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