Shaping Big Decisions
Life is full of big decisions. What will I do for a career? Who will I marry? What neighbourhood will we live in? For our family, the current big decision is what kind of dog we are going to get. We have done a great deal of research and talked to a lot of people about their experiences. Finding a good match is most important and we are taking our time.
For families with a loved one in care, choosing a care facility is one of the biggest decisions they will ever make. And there isn’t often the luxury of time. Yet, they too are looking for a good match and will be influenced by conversations with others who have loved ones in care and experiences visiting our sites. By approaching the work we do through Service Excellence we are shaping the experiences of current and future residents. We want them to feel that Bethany has been or could be the right choice because they can continue to live their story in a community that values them and surrounds them with heartfelt care.
Each of us is part of this community. I hope the big decision you made to work with Bethany has been a good match also. Service Excellence isn’t a program, but rather the sum of all the positive interactions we have with residents, families, our peers, volunteers and suppliers each and every day. Thank you for the excellence you bring to the ways you serve!
And while I may spend my evenings oohing and ahhing over the latest puppy video, my days are brightened by your stories of the unique ways people at Bethany are creating moments of meaning for our residents and each other. Please continue to send those to me at daranne.harris@bethanyseniors.com.
Blessings,
– Daranne
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