This past week I have had several encounters with how we are providing end-of-life care to our residents and families. During a time of heightened emotion and some unknowing because everyone’s journey is unique, I am reminded how each of us at Bethany play such an important role in the experience of dying well.
I’ve seen chaplains and social workers helping residents and families plan what a good end-of-life experience looks like to record in a resident’s care plan, the thoughtful introduction of the Comfort Cart to a family spending extended time with their loved one, the lovely food prepared by Aramark as part of the hospitality offering, skilled nursing care that manages pain and symptoms to keep the resident comfortable, and creative efforts by our Communications designer to update our Bethany sympathy cards that we send to grieving families. These and many more personalized interactions with residents, families and friends leave lasting expressions of care and peace.
Thank you for your part in this end-of-life care. If you have ideas and suggestions of ways we can more fully live into service excellence in this area, please share them. I’m always happy to hear from you.
Blessings,
– Daranne
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