Bethany Standards for Service Excellence: Teamwork & Continuous Improvement

Comfort carts are an important component of Bethany’s end of life care. Since being introduced in 2012, comfort carts provide families of palliative care residents with the comforts of home, including fresh fruits and baked goods, refreshments, an iPad with music and various apps, a speaker system, a spiritual care box and reading materials. Brenda Slobozian, Clinical Educator at Bethany Calgary oversees the program and works with her team to continually improve the resources available to families.

Communications, Information Systems, Pastoral Care, Aramark and staff who work directly with residents all contribute their ideas to the carts. There are now a total of nine comfort carts across Bethany that provide family members with hospitality and kindness. It is one more way Bethany is demonstrating service excellence and the response is very positive. Brenda says, “Service excellence gives us a clear focus and direction to work towards, and I am proud to work in an organization that is focused on service excellence for our residents. If care staff members have a good idea to improve service at Bethany, please discuss it with your manager and onsite quality representative.”

Thank you to Brenda and team for improving the resident and family care experience at Bethany with the comfort carts.