Summer is Survey Season
Surveys are an important tool to help healthcare providers understand the lived experience of those they serve. Every two years, Bethany conducts internal surveys as part of the organization’s continuous quality improvement strategy. This summer resident, tenant and family surveys will be completed over a four week period in July and August. In addition, the Health Quality Council of Alberta (HQCA) is conducting Resident and Family Experience surveys in our Designated Supportive Living (DSL) programs at Bethany Sylvan Lake and Bethany Didsbury.
Bethany values its partnership with the HQCA. The HQCA regularly invites Bethany to provide input on their survey methodology, tool and reporting style. After their last survey in 2017, the HQCA requested a follow-up meeting with Bethany leadership to learn more about how the care and services provided resulted in such positive family experiences. To learn more about the HQCA and its surveys, you can click on the following link: https://hqca.ca/surveys/
There are two key reasons we conduct surveys: (1) to engage residents, tenants and families in a conversation about their stay and, (2) to collect meaningful and useful survey data. To support the collection of this information, Bethany’s resident surveys are completed via in-person interviews by a group of specially trained volunteers using a standardized process and survey tool approved by Accreditation Canada. Families will receive a paper copy of their survey in the mail.
Bethany uses both our internal and HQCA survey results to set business priorities and inform decision-making regarding delivery of care and services. In other words, it helps us understand what we are doing well and what changes are required to ensure optimal quality of life for those we serve. Most importantly, listening to our residents, tenants and families ensures they have a voice and allows us to work together to ensure they have the best possible experience during their time with us.
“Alone, we can do so little; together, we can do so much” – Helen Keller
If you have any feedback, questions or ideas you would like to share, I welcome you to send them to me at: dana.penner@bethanyseniors.com
Regards,
— Dana
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