Jeanne Calma works as a Health Care Aide at Bethany Cochrane and is an example of many of our standards for service excellence, including ownership and pride. During the past year, Jeanne took the initiative on tub room standards and our new hires orientation process. Jeanne organized the tub room to ensure compliance with safe bathing standards, IP&C practices and resident choice, coordinating over 150 baths per week!
Jeanne shows continuous improvement by monitoring and adjusting schedules weekly as needs arise. Jeanne’s ownership and initiative have created a better experience for residents and staff, as well as ensured compliance with regulatory standards.
In addition to her leadership with the tub room, Jeanne has contributed to the success of the new hire onboarding process at Bethany Cochrane. New HCA employees are buddied with a seasoned staff member who accompanies them throughout the process.
Jeanne takes pride in sharing her knowledge to ensure new staff is able to provide competent and compassionate care. Jeanne mentors staff by example and ensures they are able to discuss policy, procedures and standards at Bethany. By taking an interactive approach, new staff are able to successfully learn their roles. Jeanne is an example of providing excellent service to residents, new staff members and colleagues.
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