Being Recognized
Earlier this summer Bethany’s Service Excellence Program (WAVE) was introduced to the organization. Since that time many conversations have occurred about service standards and how we embed excellence in everything we do throughout Bethany. One of the four pillars of WAVE is that of recognition.
Recognition is not just a nice thing to do it is an important communication tool that reinforces the actions and behaviors you most want to see people exhibit. Positive recognition is both meaningful and supportive. The saying “what gets talked about gets done,” is especially relevant when recognition is given to team members as it helps shape mindsets on what is important.
Recognition comes in many forms and from many sources. I am particularly proud of the recognition that Bethany recently received from the team planning the Alberta Continuing Care Association’s Inspiring Quality (IQ) Conference. This conference has been held every year since 2011 and highlights work being done in the continuing care sector to improve care delivery and the quality of life for those in care. The IQ planning team has accepted five abstracts submitted by Bethany for presentation at this year’s conference being held in September. These abstracts were prepared by leaders and staff across Bethany and highlight the innovative work that is going on within the organization. Presentations will be given on a broad range of topics including Family Onboarding, Sleep Quality Improvement in Continuing Care, Freedoms Offered in a Dementia Secured Environment, Community Engagement and Enhancing the Dining Experience through Service Excellence. These presentations will serve to showcase work that goes on at Bethany each and every day and the accomplishments that can be achieved through focused teamwork. The conference will allow Bethany presenters the opportunity to share this work with a broad audience including family members, clinical staff, community partners, researchers and healthcare leaders. To be recognized like this for the work that Bethany does is indeed a great accomplishment and one that we all should be proud of.
As always, I welcome any ideas or suggestions you may have. Please send them to me at nancy.hughes@bethanyseniors.com.
Regards,
– Nancy
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