Author: SunN

  • 2021 Annual Bethany Service Excellence Nominees and Finalists

    Our Service Excellence Recognition Awards program celebrates our employees’ commitment to everyday excellence in their roles and actions. Employees in eight categories were recognized for their valuable contributions that go above and beyond for our residents and tenants. They support of our Strategic Goals of Care; Campuses of Care; Our People; Community and Innovation.

    These employees take our people-centered work to new heights. Thank you to our overwhelming number of nominees as well as our finalists for championing our Standards for Service Excellence.

    Our 2021 Annual Bethany Service Excellence Awards will take place on October 12 from 1:00pm-3:00pm, by a virtual Zoom presentation.

    Congratulations to all our nominees and finalists!Nominees:

    Board of Trustee Mission Award

    Alexis Holt
    Andrea Wright
    Belinda Watters
    George Ayers
    Housing Team
    Jorin George
    Katharine Hayman
    Rouema Ballesteros -Tan
    Sarah May
    Tabitha Miller
    Tara Pederson

    Excellence in Family / Community Award

    Allison Woods
    Cindy Ward
    Patricia Candalera
    Patricia Gombert
    Recreation Therapists & Volunteer Services Organization-Wide
    Shirley Smith

    Excellence In Health and Safety Award

    Central Maintenance Team
    Chime Dolkar
    Deanna Matheson
    Eugenia Potoreiko
    Grace Salango
    IPC/Clinical Education/Quality Teams
    Lesley MacKinnon & IPC Team
    Marcella Campbell
    Monica Johnson
    OHS Site Commitees Organization-Wide
    Pennie Brennan
    Suzanne Eckstadt
    Taylor Guy
    Tuesdae Johnston
    Vivian Lakra
    Zahra Garshaspour
    Zenilyn Gomez

    Excellence In Innovation Award

    Alma Lovell
    Collaborative On-line Onboarding Team
    Haidee Law
    Herma De Wind
    Jerome Macaspac
    Jocelyn Bamba
    Lynn Curry
    Mila Nicdao
    Quality; Clinical Education & Learning & Development
    Sandra Hinz
    Sharon Hoben
    Suzanne Eckstadt
    Tharangi Muthuwa Sarukkalige

    Leadership Award

    Amandeep Sahota
    AminMohamed Hijir
    Ann Mathews
    Belinda Watters
    Care Services Managers Organization-Wide
    Carol Kelly
    Daniel Fonkwe Nikangu
    Derek Hiebert
    Diane Harris
    Gayladawne Hobbs
    Giti Alaei-Far
    Jibin George
    Jillian Palbom
    Joan Smyth
    Joanne Byrgesen
    Joanne Plested
    Josephine Covin
    Karin Van Goudoever
    Kent Mangabat
    Kym Cotton
    Ma Zillah Dumlao
    Marevel Vasquez (Bam)
    Mohamed Abazinad
    Mohammad Salam UI Alam
    Paula Quiambao
    Pennie Brennan
    Randi Sailor
    Sriya Arachchilage

    New Employee Mentor Award

    Belinda Watters
    Brittney Brown
    Cathy Croeze
    Christine Wilson
    Fenny Mendoza
    Julie Isidro
    Margaret Billings
    Monica Reyes
    Patricia Candalera
    Sharon McLean

    Rising Star Award

    Erika Malabed
    Evelyn Valage
    Fazila Ainy
    Katrina Miyanaga
    Rodger Peters
    Rosbelle Rosario
    Suzanne Eckstadt
    Tammy Jakob
    Tatiana Quiroz

    Service Excellence Award

    Aida Varela
    Amandeep Sahota
    Barb Komarnisky
    Belinda Watters
    Bethany Calgary CSMs
    Bethany Calgary Screening Team
    Bethany Goertzen
    Brenda Barry
    Carmen Vargas
    Cheryl Klassen
    CollegeSide Therapies Team
    Deanna Hartly
    Entire Team Riverview Level 3 N
    Erika Malabed
    Evening Shift Level 1
    Faye Rodocker
    Gayladawne Hobbs
    Giti Alaei-Far
    Helen Rogers
    Hope Koster
    Irene Dempsey
    IT HR Team
    Jennifer Vance
    Joanne Byrgesen
    JoAnne Plested
    Kelsey-Lynne Nolan
    Krystna Olechno
    Level 1 – The Garden
    Level 4 Evening Staff HCAs
    Lilia Roxas (ALC L& HCA team)
    Mary Balabas
    Melinda Barcelona
    Melody Gillespie
    Mila Nicdao
    Norine Fullen
    Payton Andrews
    Quality team
    Randi Sailer
    Rita Wong
    Sara Yang
    Sharon Graham
    Sharon McLean
    Tara Pederson
    Teusdea Johnston
    Violeta Ulanday
    Vivian Lakra
    Vivian Yu
    Walden Lumacang
    Zenyln Gomez KongFinalists:

    Board of Trustee Mission Award

    George Ayers, Social Worker, Bethany CollegeSide

    Housing Team:
    Arleen Azucena
    Busola Salami
    Jerome Apil
    Jon Cromwell
    Klaus Vorpahl
    Lane Hourie
    Lateesha Vaillancourt
    Luisa Parente
    Lynda Bauer
    Michelle Graefer
    Myrna Martisko
    Paras Persad
    Randy Bourassa
    Ray Ducharme
    Ray Khan
    Rob Liversage
    Russell Roberts
    Samantha Cameron
    Sinmisola Oyenuga
    Tigist Kassa
    Wendy Toderian

    Excellence in Family / Community Award

    Patricia Gombert, Licensed Practical Nurse, Bethany Calgary

    Recreation Therapists Team and Volunteer Services Team Organization-Wide
    Recreation Therapists Team:
    Candice Melloy
    Christine Wilson
    Delray Dempsey
    Efraimh Repato
    Jason Johnson
    Kacie Whyte
    Marianne Leeson
    Sandra Hinz
    Shelley Ternes
    Taryn Wallace
    Volunteer Services Team:
    Dawna Faryna
    Jacqueline Shier
    Kimberly Darbyson
    Lasina Jacobsen
    Sandra Simpson
    Shauna Ciezki

    Excellence In Health and Safety Award

    IPC/Clinical Education/Quality Teams:
    Clinical Education Team:
    Alina Levitin
    Bernice Tawiah
    Elizabeth Fulcher
    Grace Kim
    Hilary Balderston
    Joanne Byrgesen
    Joelle Mitzel
    Mara Hendry
    Mohamed Abazina
    Pennie Brennan
    Rachel Watson
    Rhonda Harrison
    Sheri Moore
    Quality Team:
    Emmanuel Anokye
    Evelyn Valge
    Haidee Law
    Ilona Fibich
    Joelle Mitzel
    Lynn Curry
    Marcella Campbell
    Sharon Kulbida
    Stephanie Dunn
    Sharon Vanderlaan
    Steven Friesen

    Occupational Health & Safety Committees Organization-Wide:
    Bethany Airdrie:
    Candice Melloy
    Diana-Lee Erickson
    Shauna Ferguson
    Terry Strand
    Bethany Calgary:
    Aida Varela
    Allison Woods
    Amandeep Sahota
    Christine Wilson
    Debbie Adams
    Denise Munn
    Elizabeth Fulcher
    Fiona Kwong
    Genabelle Jean-Denis
    Janet Fadugba
    Jennifer Vance
    Jing “Annie” Luo
    Laura Graae
    Lee Augustine
    Lesley MacKinnon
    Lorian Jeffrey
    Malvinder Kaur
    Mara Hendry
    Patience Adesimi
    Randi Sailer
    Sandra MacGillivray
    Suzanne Eckstadt
    Taylor Guy
    Yasmin Rawji
    Bethany Cochrane:
    Amanda Boutilier
    Bonnie Stafford
    Deedar Bharwani
    Herma DeWind
    Jacqueline Shier
    Lesley MacKinnon
    Linda Toth
    Lorraine Weisgarber
    Melissa Fenton
    Monica Johnson
    Nishma Javier
    Rob Gauthier
    Susan Morgan
    Bethany CollegeSide:
    Allen Roberts
    Annie Archambault
    Candice Tieland
    Cheryl Hoffman
    Darlene Grasdal
    Deanna Matheson
    Dolores Nelson
    Jacqueline Chaisson
    Jeanice Miranda
    Joanne McCready
    Julieta Isidro
    June Oakes
    Larina Tremblay
    Melissa DeRidder-Potts
    Michael B. Quiano
    Neil Wegner
    Thomas Lerch
    Bethany Didsbury:
    Allen Davenport
    Jo Anne Plested
    Kristen Schaefer
    Pennie Brennan
    Teusdae Johnson
    Bethany Harvest Hills:
    Deepak Dhakl
    Frances Buchanan
    Mae Fang Tian
    Mina Carin-Sawatsky
    Rudy Concepcion
    Sandra Hinz
    Bethany Riverview:
    Animmohamed Hirji
    Anoop Thakor
    Cristie Feliciano
    Daniela McDonald
    Dennis Cabanilla
    Derek Hiebert
    Elise Dockstader
    Gina Antipolo
    Gina Jarales
    Hilary Balderston
    Hiwot Muhina
    Jody Erickson
    Katharine Steven
    Lesley MacKinnon
    Michelle Fulton
    Nickelet Ragon
    Prakash Sankar
    Rachel Watson
    Rocky Matamorosa
    Roslyn Abrahams
    Sarah Andolong
    Shannon Whittaker
    Sinmisola Oyenuya
    Bethany Sylvan Lake:
    Cheryl Yaciuk
    Deb Andersen
    Kim Herder
    Lydia Pettinger
    Sakkara White

    Excellence In Innovation Award

    Haidee Law, Quality Practice Leader, Corporate Services

    Collaborative Online Onboarding Team:
    Alina Levitin
    Allison Woods
    Alvin Fernandez
    Bernice Tawiah
    Bryce Liesemer
    Cheryl Klassen
    Christopher Moore
    Dave Kamoh
    Dawn Larche
    Elizabeth Fulcher
    Grace Kim
    Hilary Balderston
    Joanne Byrgesen
    Joelle Mitzel
    Julian Austin
    Kyle Wiebe
    Lynn Curry
    Mara Hendry
    Marcella Campbell
    Mohamed Abazina
    Pennie Brennan
    Rachel Watson
    Rhonda Harrison
    Sheri Moore
    Steven Friesen

    Leadership Award

    Care Service Managers Bethany Organization-Wide
    Amandeep Sahota
    Aminmohamed Hirji
    Carol Kelly
    Christine Deloy
    Gayladawne Hobbs
    Jacqueline Chaisson
    Janet Fadugba
    Jo Anne Plested
    Karin van Goudoever
    Maira Virani
    Patience Adesimi
    Randi Sailer
    Sandra MacGillivray
    Shauna Ferguson
    Tara Pederson
    Tina Beckerton
    Zenylin Gomez-Kong

    Paula Quiambao, Registered Nurse, Bethany Calgary

    New Employee Mentor Award

    Cathy Croeze, Licensed Practical Nurse, Bethany Cochrane

    Julieta Isidro, Health Care Aide, Bethany CollegeSide

    Rising Star Award

    Katrina Miyanaga, Occupational Therapist, Bethany Calgary

    Suzanne Eckstadt, Volunteer Coordinator, Bethany Calgary

    Service Excellence Award

    Faye Rodocker, Health Care Aide, Bethany Didsbury

    Giti Alaei-Far, Registered Nurse, Bethany CalgaryFor further information on our Service Excellence Awards please go to our website bethanyexcellence.com

  • Safety Bulletin October 2021

    “Happiness is not a matter of intensity,
    but of balance, order, rhythm, and harmony.” Thomas Merton

    You might relate to the feeling of constantly juggling work, home, family, and social responsibilities. Sometimes it feels overwhelming like there is no time to stop and catch your breath.

    Balance is Important
    Moderation, balance, and stability are crucial for a happy and healthy life. Without balance, you will increase the likelihood of burnout; you can probably relate to overdoing one area of your life and naturally wanting to bring yourself into equilibriu m or harmony, perhaps you have spent a period of your life overworking or looking after a sick relative.

    It is natural to follow the rhythm of life, changing like the seasons, with periods when you have lots of energy, and other times just wanting to hibernate. However, if you feel out of balance, it may be because you are over extending yourself in certain areas of your life which is not sustainable.

    Life balance is different for everyone
    You are unique and will have wants and needs that are different from others. It’s important to assess your priorities to achieve balance. Perfection is unrealistic.

    Regaining balance
    Bringing your life back into balance can take time and effort, but it’s work that will do wonders for your health and wellbeing for years to come. If you feel it’s time to get back on the path toward balance, start by:

    • Scheduling time to reflect on your life and the challenges you face
    • Determining your priorities and personal needs
    • Creating a list or plan of actions, both small and large, that you will act
      upon
    • Asking for help from someone who inspires you
    • Trying something new; nothing changes if nothing changes

    For more information, please contact:

    Lesley MacKinnon
    Manager, Safety
    Lesley.Mackinnon@BethanySeniors.com

    Or

    Site OHS Committee Chair or Representative

    ADDITIONAL LINKS AND RESOURCES

    CCOHS – Work-LIfe Balance

    Work-Life balance is a Cycle, not an Achievement – HBR

    Work-Life Balance Quiz – CMHANEW LINKhttps://lifeworks.com/en

    LifeWorks supports employee health and well-being.

    Bethany employees have access to a wide range of resources such as:

    • LifeWorks Blog
    • Webinars and Events
    • 24/7 Specialist Counselling

    Bethanycaresociety.lifeworks.com
    username: bcs
    Password: eap
    Phone: 1-877-207-8833
    Phone App: LifeWorks WorkAngel

  • Safety Bulletin September 2021

    During a recent webinar on Overcoming Burnout (Password: webinarbcs), we heard that burnout and emotional fatigue are on the rise. It can creep up on us and hit us when we aren’t prepared. A recent study by Indeed showed that,

    Among all respondents, 80% believe Covid
    19 has impacted workplace burnout
    though, how and to what extent vary. A 67% majority say burnout has worsened
    during the pandemic, though 13% believe it has gotten better.

    Through the pioneering work of psychologist Christina Maslach, we know that there are three aspects to burnout that is experienced as we are exposed to chronic stress over time. These are,

    • Exhaustion which is comprised/ is the profound/deep physical, mental, and emotional fatigue that can impact one’s ability to work effectively and feel positive about their work.
    • Cynicism which represents disengagement at work or is a way for one to distance/isolate themselves psychologically from their work.
    • And inefficacy, feelings of incompetence and/or lack of achievement and productivity. Often developing exhaustion and cynicism at the same time due to being tired and missing one’s connection to work.

    The good news is there are things we can do to prevent burnout.

    1. Prioritize self-care – It’s essential/ important to replenish/ recharge your physical and emotional energy, along with your capacity /ability to focus, by prioritizing good sleep habits, nutrition, exercise, social connection, and practices that promote equanimity/ calmness and well being, like meditating, journaling, and enjoying nature.
    2. Shifting our perspective – While resting, relaxation and replenishment/recharging can ease exhaustion, curb cynicism, and enhance efficacy, they don’t fully address the root causes of burnout. Altering your perspective can buffer/ cushion the negative impact of even the uncontrollable aspects of work or personal life.
    3. Seek out social connections -The best antidote to burnout, particularly when it’s driven by cynicism and inefficacy, is seeking out social connections. That is, connections that boost your mood not brings it down.

    Burnout can often feel insurmountable/ impossible. By understanding the symptoms and causes, and implementing some simple strategies, we can build a road map for recovery and improvement. And as always, seek out professional help when needed.For more information, please contact:

    Lesley MacKinnon
    Manager, Safety
    Lesley.Mackinnon@BethanySeniors.com

    Or

    Site OHS Committee Chair or Representative

    ADDITIONAL LINKS AND RESOURCES

    AHS Ways to Wellness

    Letting Go of Excess StressLifeWorks supports employee health and well-being.

    Bethany employees have access to a wide range of resources such as:

    • LifeWorks Blog
    • Webinars and Events
    • 24/7 Specialist Counselling

    Link:
    Bethanycaresociety.lifeworks.com
    username: bcs
    Password: eap
    Phone: 1-877-207-8833
    Phone App: LifeWorks WorkAngel

  • 2021 Founders’ Bursary Awards

    Bethany Scholarships & Awards Program

    For Registered Nursing Students Pursuing a Career in Continuing Care

    Bethany is significantly increasing our investment in the future of the continuing care sector and our workforce.

    Bethany Care Society has expanded its Scholarships & Awards Program, made possible through the generous contributions of donors to Bethany Care Foundation. Scholarships and awards are available to any individual who is pursing a designation in Registered Nursing (RN) through on of the selected academic programs for September 2021 or January 2022:

    • University of Calgary
    • Athabasca University
    • Red Deer College Practical Nursing program graduates pursing a RN designation
    • Bow Valley college Practical Nursing program graduates pursing a RN designation
    • Norquest College Practical Nursing program graduates pursing a RN designation

    Multiple scholarships will be awarded to individuals pursing a career in Registered Nursing. The scholarships recognize excellence in scholastic achievement, outstanding leadership, and a commitment to the community. Awards are announced in the Fall 2021 at an event to recognize each student’s outstanding achievement.

    Application Deadline is August 31, 2021.

    To learn more about this year’s scholarship opportunities, email Jillian Palbom, Director, Human Resources: scholarshipsandawards@bethanyseniors.com.

    Do you have children going into post-secondary education?

    Do they display leadership and are involved in the community?

    Then you should apply for Bethany’s 2021 Founders’ Bursary Award!

    The Founders’ Bursary Awards were established by the Bethany Care Society Board of Trustees in 1995, as part of the 50th anniversary, to honour the Founders of Bethany Care Society:

    Pastor Theodore M. Hansen
    John Larsen
    Chris Mikkelsen
    Chris Mork
    Pastor M. Jorgensen

    The bursaries are an expression of the Board’s commitment to education and to employees. Bethany Care Foundation provides funding for the bursaries, through the generosity of donors.

    Our Founders’ Bursary Awards will also continue as part of the program, providing two post-secondary scholarships annually in the amount of $1,500 each. Children of Bethany employees pursuing any academic field are eligible to apply for these bursaries, which recognize excellence in scholastic achievement, outstanding leadership and a commitment to the community.

    Recipients will be announced in the Fall 2021.

    Application deadline extended to September 15, 2021!

    Click on the link below for more information and an application form.

    Founders’ Bursary Application FormA generous $10,000 donation from Burgundy Asset Management and a $5,000 donation from Gail Urquhart Consulting were matched by Bethany Care Foundation to enable this year’s $30,000 awards program. If you would like to learn more about how you can contribute to the Scholarships & Awards Program, please contact Greg Hovdebo at Bethany Care Foundation at 403-695-4532.

  • Update Newsletter — July August 2021 Issue

    Stay up-to-date on Bethany’s progress with our Update newsletter!

    From Sensory Kits Come to Bethany to a beautiful poem written by Michael Angelo (Aramark/Bethany employee) in General Announcements, you’ll find it here in Bethany’s July/August Update!

    Click Here to view the PDF version.

  • Update Newsletter — May June 2021 Issue

    Stay up-to-date on Bethany’s progress with our Update newsletter!

    From our Dear Bethany: Letter Writing Project to celebrating Cooking Up Some Fun for Our Residents you’ll find it here in Bethany’s May/June Update!

    Click Here to view the PDF version.

  • Annual General Meeting 2021

    This year we held our Annual General Meeting virtually on June 16, 2021. It was a great accomplishment to gather safely through virtual technology and share our achievements with the Board of Trustees and Society members.

    Bethany acknowledges and thanks our retiring Bethany Care Society Board Members and their service is greatly appreciated. On a special note, Madeleine King, our outgoing Board Chair 2018/19 – 2020/21, has shown unwavering commitment in guiding our organization. Thank you for your leadership, your support and your many contributions to Bethany.

    We are pleased to announce Dr. Al Kryski as Bethany’s incoming Chair, Board of Trustees. A warm welcome to our new board members Dale Ebbert, Michael Thakkar and Arlene Weidner. You can learn more about each Trustee on our website: Board of Trustee bios

    Have you had a chance to read our annual report? Take a look at our achievements and milestones! 2021 Annual Report!

    As a final note, thank you to our community for the incredible support you’ve given us throughout the pandemic. Watch this very special look at the pandemic through the eyes of Bethany.

  • Safety Bulletin June 2021

    During the summer months, there is an increased risk for severe weather events such as extreme heat, tornadoes, flooding, heavy rain, severe storm systems, fire and smoke. Learn about the risks so you, your family members and your neighbours can be prepared.

    What is in an Emergency Action Plan?
    An emergency action plan can reduce the impact of an emergency situation. Make a plan to ensure you and your family members know what to do and who to call.

    To get you started, you should:

    1. Have a family discussion about what should you do during an emergency, where would you go, what would you need, and where would you meet.

    2. Make sure children know when to call 9-1-1.

    3. Put together a 72-hour Emergency Preparedness Kit.

    4. Create a home escape plan. This plan will tell your family how to evacuate your building in the case of an emergency. Determine a pre-designated meeting spot and make sure to have at least two ways to exit your building.

    5. Hold evacuation and fire drills every month. If you need to escape from second or third floor windows, use rescue ladders.

    6. Create a family reunion plan. Designate a common meeting place outside your community. Everyone should check in with an out-of-town friend or relative. Though phone landlines and mobile networks may be overloaded, often a text message will go through.

    7. Plan a place to stay. Ensure that you have a place to stay in case you are evacuated from your home. Make plans with at least one inner-city and one outer-city friend or relative who can help you and your family in an emergency. Keep the contact information for these friends or relatives in your 72-hour Emergency Preparedness Kit.

    8. Gather your family’s emergency contact information. It is important that you are able to get hold of the members of your family during an emergency or disaster. Learn your building’s evacuation plans and the locations of safety equipment. If you live in an apartment building or condominium, make sure to learn your building’s evacuation plans and know where fire alarms are located.

    9. Finally, have a plan for your pet. Prepare a list of locations where your pet will be safe to evacuate. Consider if your pet is on medication or on a special diet, and ensure to keep extra supplies in your 72-hour kit.

    To start making your plan, you can download this guide from the City of Calgary:
    Simplified Guide to Emergency PreparednessFor more information, please contact:

    Lesley MacKinnon
    Manager, Safety
    Lesley.Mackinnon@BethanySeniors.com

    Or

    Site OHS Committee Chair or RepresentativeThe most effective way for emergency services to communicate information about an emergency or disaster is through mass communication, including traditional means, like radio and television, and social media.

    SHELTER-IN-PLACE SUCH AS A CODE GREY
    In certain circumstances, you may be directed to a “shelter-in-place” such as the inside of your home, office or vehicle.
    Take these steps to maximize your protection:

    • Close all windows and doors.
    • Turn off furnaces and air intakes.
    • Take your 72-hour emergency kit into the room, including radio and a cell phone.
    • Monitor your TV, radio or calgary.ca until you are told all is safe or you are advised to evacuate.
    • If you’re in your vehicle, shut it off. Turn off the fan and close all vents.

    LifeWorks supports employee health and well-being.

    Bethany employees have access to a wide range of resources such as:

    • LifeWorks Blog
    • Webinars and Events
    • 24/7 Specialist Counselling

    Link:
    Bethanycaresociety.lifeworks.com
    username: bcs
    Password: eap
    Phone: 1-877-207-8833
    Phone App: LifeWorks WorkAngel

  • Q4 Survey Results – Employee Pulse Survey FY2021

    Bethany conducts a quarterly employee Pulse Survey to capture a snapshot of employee engagement throughout our organization. 633 employees were randomly selected to participate in anonymously. The Q4 Survey for FY2021 took place January 1 — March 31, 2021.

    Highlights from the Q4 Survey:If you have any thoughts or comments on the Q4 Survey results, I welcome you to share them with me.

    Please contact me directly at michelle.dulmadge@bethanyseniors.com

    Thanks for helping us to ensure that Bethany is a great place to work!

    Michelle Dulmadge
    Executive Director, Human Resources 

  • National Nursing Week 2021 – We Answer the Call

    National Nurses Week May 10-16, 2021

    The theme this year is We Answer the Call (sponsored by Johnson and Johnson) and was developed by the Canadian National Association to showcase the many roles that nurses play in a patient’s healthcare journey. Nurses play an integral part in our Bethany community and their roles here are diverse and equally important. From our Licensed Practical Nurses who serve the residents at the care centres, to the nurses within our Executive Leadership Team that make decisions for future residents, nurses are a vital part of our community.

    Nurses are often the ones with whom patients and their family members have strong personal relationships, working tirelessly to provide day-to-day and even minute-by-minute care. And now more than ever, our nurses on the front lines provide care to our residents during the COVID-19 pandemic and we thank them for their courage and commitment.

    National Nurses Week is important every year and we want to say thank you to this special group of healthcare providers.

    Please look out for reminders about National Nurses Week at our sites and on social media.