Category: News

  • Q2 Survey Results – Employee Pulse Survey FY2019

    Bethany conducts a quarterly employee Pulse Survey to capture a snapshot of employee and leader engagement throughout our organization. Three hundred and ninety three employees are randomly selected to participate anonymously. The Q2 Survey for FY2019 took place July 1 – September 30, 2018.

    Highlights from the Q2 Survey:

    Q2 2018 Infographic Employee and Leader Pulse Survey results

    If you have any thoughts or comments on the Q2 Survey results, I welcome you to share them with me.

    Please contact me directly at lisa.watson@bethanyseniors.com

    Thanks for helping us to ensure that Bethany is a great place to work!

    Lisa Watson
    Vice President, Corporate Services & Chief People Officer

  • A Message from the Vice President, Special Projects

    We are fast approaching the end of another calendar year when it is often appropriate to look back at the year just ending and make plans for the year ahead.

    2018 has been an important and busy year for Bethany. The opening of Bethany Riverview and initiating the move of the Corporate team, from its old “home” to its new location, were big accomplishments; however, they were not alone. There have also been program changes at Bethany Calgary, including the ongoing refurbishment of the North building to expand the Alternate Level of Care program and to prepare for the opening of a much needed Young Adult Program within Alberta Health Services (AHS) Calgary Zone. As well, Bethany Didsbury welcomed a new Adult Day Support Program, operated by AHS, to expand its reach in the community.

    Looking forward to 2019, we will see the remaining employees of our Corporate team move into Mikkelsen House and the anticipated opening of a day care centre within Bethany Riverview. This introduces the excitement of having children playing in the midst of our residents, tenants and employees at Riverview Village.

    All of these recent events and accomplishments do not occur without appropriate planning and execution. As we enter the New Year, the Executive Leadership Team has started the important work of planning for Bethany’s future direction in a number of ways, including:

    • working with the Board of Trustees to prepare a strategic plan that will provide a vision for Bethany well into the next decade;
    • gathering internal data to inform us about our current operations and determining the trends that will advise us about our future operations;
    • gaining an understanding of the broader environments in which we operate – legally, economically and politically;
    • striving to meet the needs and hopes of those we currently serve – our residents, tenants, employees and funders – as well as those who will fill those roles in the future; and
    • continuing to meet Bethany’s mission of Creating Caring Communities.

    Balancing all of these goals and fulfilling everyone’s desires, wishes and aspirations is a challenging task. It is one that I have confidence will be accomplished through the dedicated work of all of the People of Bethany, who continue to demonstrate the confidence, dedication and resilience to maintain Bethany’s leadership role within our communities.

    This is also the time when you can provide your input into Bethany’s future direction. I welcome hearing your ideas, suggestions and any questions that you may have. Please feel free to send them to me at

    alasdair.smith@bethanyseniors.com.

    Take care,

    – Alasdair

  • Service Excellence Recognition Awards and Board Recognition Dinner

    In 2018, Bethany launched the Service Excellence Recognition Awards and Board Recognition Dinner which recognized employees for their valuable contributions to specific criteria that aligns with our organizational vision. There are seven award categories and nominations that are put forward by peers, managers, co-workers and families. Two finalists from each category are selected by a review committee comprised of Board members and executive leadership.

    Let’s look back to the 2018 Board Recognition Dinner and the nominees and finalists.

    Do you know of an employee who should be recognized for their contributions? Registration of nominees for the 2019 Service Excellence Recognition Awards is coming soon!

  • Reporting of Health and Safety Incidents – Why Is This Important?

    In the world of Occupational Health and Safety, an incident is the negative outcome of an uncontrolled hazard. For example, a slippery floor that’s left unaddressed is a hazard. If someone should slip and fall — or even if they almost fall — that is considered an incident. A hazardous condition or near miss are also incidents and should be reported.

    Hazardous Condition; A hazardous condition is a situation or circumstance that could pose a risk to employees such as an icy sidewalk.
    Near Miss; A near miss is that “Whew!” moment when something occurs and a person realizes that they came “this close” to getting hurt.

    Each of these scenarios is an opportunity to mitigate a potential risk and prevent an injury from occurring. Both are preventative in that they provide the opportunity to control a hazard before somebody gets hurt. If these things go unreported, then the hazard or risk is not mitigated.

    When incidents happen and somebody does get hurt, our first priority is always to get the injured or ill worker help. After that, you should complete the Hazardous Condition Reporting Form right away and let your supervisor know what has taken place. Depending on the nature of the incident or its consequences, we may be required to report the incident to Alberta Occupational Health and Safety and/or the Workers’ Compensation Board. This process is in accordance with the Occupational Health and Safety policy entitled Reporting and Investigation.

    Bethany’s Policy states:
    Employees will report hazards and injuries immediately to the supervisor of the area no matter how small they may seem at that time. If that person cannot be located, another supervisor within the facility shall be told.

    And that their manager, when an employee reports a hazard or a work related injury, will take immediate steps to investigate and document the incident as well as take steps to remove the hazard.

    The importance of reporting cannot be understated. We are obligated under law to address hazards and risk in the workplace and employees have a right to participate in this obligation by reporting hazardous conditions or near misses when they occur.

    Additional Links & Resources
    Reporting and Investigating of Incidents and Injuries
    Hazardous Condition and Employee Injury Report
    Safety Hazard and Injury Reporting
    Identifying and Controlling Hazards

    Lesley MacKinnon
    Manager, Safety & Disability Management
    Human Resources

  • A Message from the Vice President, Corporate Services & Chief People Officer

    It’s beginning to look a lot like Christmas in our new corporate offices at Bethany Riverview. As I sit at my desk, I have a beautiful view of one of the Bethany Riverview courtyards all decorated with sparkly Christmas lights and coloured ornaments hung by Christmas elves for residents and staff to enjoy. Christmas trees have sprung up in the hallways and garlands have been hung with care. For me, Christmas is my favourite time of year. It is the season of cold, snow, love, laughter and most of all giving.

    The Christmas spirit of giving is overflowing at Bethany! The Corporate and Housing teams are Adopting a Family within our Riverview Village housing community and spreading some joy to a very deserving family who are facing their first Christmas without their dad and husband. The teams are also conducting a Food Drive to support our Housing tenants at Riverview Village. At Bethany Riverview, stunning Christmas trees have been donated and decorated in the Rotary Atrium – a true gift for our residents and families to enjoy this holiday season.

    Giving is an important part of life…at least, it should be. Give and you shall receive is most definitely true but giving is much more than receiving. When you discover that giving is better than receiving, you’re well on your way to truly living a life of purpose and worth. These small acts of giving within our own community exemplify our mission of Creating Caring Communities and I am so proud to belong to this community of caring and kindness.

    If you have any questions or would simply like to share your ideas, please contact me directly at lisa.watson@bethanyseniors.com.

    Kind regards,

    – Lisa

  • A Message from the Vice President & Chief Operating Officer

    Quality Management at Bethany

    Bethany has just recently rolled out a new Fall Management policy. This new policy amalgamates five current fall policies into one Fall Management policy document and is aligned with the Alberta Health Services (AHS) Fall Management framework. This new document outlines how we can improve the way we identify and communicate resident fall risk and supports our model of continuous quality improvement in care delivery.

    The process undertaken to develop this new policy is one that is supported by our Integrated Quality Management Framework. This framework was introduced two years ago as the organization was preparing for Accreditation. All Bethany staff have an important role to play in ongoing quality improvement and integrated quality management supports a culture of quality improvement that is key to our future success. Bethany’s Quality Management Framework outlines the processes, procedures and responsibilities for achieving quality care and services as well as assisting in the coordination and direction of our activities to ensure that resident/ family and regulatory requirements (our Accommodation, Continuing Care Health Services and Public Health Standards) are met.

    At Bethany, integrated quality management includes structures and processes that focus on engaging front line care teams in the identification of opportunities for quality improvement. The formation of site based Quality Safety Committees (QSC) is intended to support continuous quality improvement by working from the “bedside out”. Monitoring the quality of care processes with  indicators such as fall rates, skin and wound trends, medication errors and resident/family satisfaction help the QSC identify areas for improvement that directly impact care quality.  Site QSC are supported by Bethany’s education and quality teams to ensure best practice evidence, guidelines and further evaluation support high quality care processes. Senior leaders in the organization establish and support a quality culture by supporting the work of these teams and ensuring that quality improvement activities are both supported by and are contributing to our organization’s strategic and operational business priorities.

    Since the introduction of the Quality Management Framework and the site based QSC, new policies and guidelines have been implemented in the areas of skin and wound management, pain assessment and screening, restraints use and the use of anti-psychotic medications. Our quality management structure is increasingly helpful in identifying quality improvement priorities in response to opportunities identified by care teams as well as changing guidelines and new evidence. Although we continue to work together to improve how we identify and address quality improvement opportunities, we have gotten better at this every year.

    Thank you for all that you do in creating a quality culture at Bethany.

    As always, I welcome any ideas or suggestions you may have. Please send them to me at nancy.hughes@bethanyseniors.com.

    Regards,
    Nancy

  • Bethany Airdrie Hosts the Kindness Ninjas and Special Guest Bo Levi Mitchell

    On November 29, Bethany Airdrie was proud and excited to have hosted the Windsong Elementary School Kindergarten students, also known as the “Kindness Ninjas”, with special guest Bo Levi Mitchell, Quarterback, and MVP of the Grey Cup Champion Calgary Stampeders. Each resident was gifted with a small gift bag and carnation. The light-hearted conversations between the kids and the residents, combined with the thoughtful drawings and flowers, filled the atmosphere with joy. It was a day to remember and a once in a lifetime opportunity. We are thankful for SHAW’s community support. They were instrumental in putting together this event and we are very grateful.

    Margaret Heppner, one of Bethany Airdrie’s residents, was chosen to be interviewed at the event. She and her family are avid fans of the Calgary Stampeders and she couldn’t wait to share photos of herself and Bo Levi Mitchell with her grandchildren. Her enthusiasm and high energy summed up the reaction from everyone in the room.

    Bethany’s priority is to create caring communities, not only in our care centres but the larger community of Airdrie. Bethany sees intergenerational programming and interactions between children (Kindness Ninjas) and residents as very important. All ages can learn from each other and benefit from time spent together.

    It is events like this that give us the opportunity to all join together as a caring community!

    Below is the news segment that was televised on Global Calgary https://globalnews.ca/news/4713591/airdrie-kindergarten-class-bo-levi-mitchell/

  • 2018 Founders’ Bursary Award Recipients – Shelby Geatros and Josie Simon

    Shelby Geatros and Josie Simon are the recipients of the 2018 Founders’ Bursary Awards. The Founders’ Bursary Awards were established in 1995 and recognize excellence in scholastic achievement, outstanding leadership, and a commitment to the community. The Bethany Care Foundation provides funding for the bursaries, through the generosity of donors.

    Shelby is the daughter of Sonya Geatros, Health Care Aide, Long-Term Care (LTC), Bethany Airdrie. Shelby is pursuing a Bachelor’s degree in Nursing and writing NCLEX. She wants to become a Registered Nurse before applying and attending medical school to become an Emergency Medicine Physician.

    Josie is the daughter of Christopher Simon, Maintenance Worker, Bethany Calgary, and Jennifer Vance, Site Administrator, Bethany Cochrane. Josie is pursuing a Bachelor of Arts with Political Science major at the University of Calgary and she plans to go to law school and become a lawyer.

    Congratulations to both Shelby and Josie!

    Jennifer McCue and Shelby Geatros
    Jennifer McCue and Shelby Geatros
    Shelbey Geatros and the Bethany Care Society Executive Leadership Team
    Shelbey Geatros and the Bethany Care Society Executive Leadership Team
    Christopher Simon, Josie Simon and Jennifer Vance
    Christopher Simon, Josie Simon and Jennifer Vance
    Josie Simon and the Bethany Care Society Executive Leadership Team
    Josie Simon and the Bethany Care Society Executive Leadership Team
  • Bethany’s Employee Newsletter: Update – November 2018 Issue

    Stay up-to-date on Bethany’s progress with our November newsletter! From the year end message to our Q1 survey results, you’ll find it here in the latest issue of Update. Click Here to view the PDF version.

  • Incident: CODE WHITE PROCEDURE

    Scenario: An employee working late is leaving the building when they observe an individual on a bicycle circling the entrance. As the employee exits the parkade, they see this person enter the parkade on their bicycle. The employee immediately drives around to the outdoor surface lot, parks their vehicle and enters the building to inform reception.

    Geographic areas or outside locations that are considered very safe during daylight hours can take on a different feel when the workday ends or when it’s dark. When there is no security on site, it is important that staff don’t put themselves in harm’s way when a suspicious person is observed in or around a building. If you notice anything suspicious, staff should enact our CODE WHITE procedure.

    The basic steps to follow for a CODE WHITE are as follows:

    • Shout or page, “CODE WHITE (AND THE LOCATIONS)” if inside a building;
    • Notify the police if required by calling 911*. Staff will be expected to speak with police should they be called;
    • If the situation is urgent and you cannot get to a phone, try to get to a fire alarm pull station and activate the fire alarm;
    • If notified of a CODE WHITE situation, staff working in and/or adjacent to the impacted area should respond and provide assistance as required.

    The police will respond to a CODE WHITE (e.g., a suspicious stranger is in the building that has no plausible reason for being there or someone is behaving erratically and/or violently or has locked or barricaded him/herself in a room). If you do encounter or observe a suspicious person, it is important to complete a Hazardous Conditions Report ASAP so that the incident can be documented and properly followed up on. If you suspect someone is lurking outside, shout or page CODE WHITE and/or call the police.

    Consideration can be given to designated parking spots that are close to the building which are well-lit for those who work after hours.

    While it is not always hazardous to work late or outside of regular work hours, it can mean you are working alone and/or traveling to or from work when the building is dark. That said, we should pay attention to any suspicious person or packages we see in and around our buildings and report it. Any questions or comments, please contact: Safety@Bethanyseniors.com

    ADDITIONAL LINKS AND RESOURCES:

    Here are a few more things you can do to keep safe if you are working late, alone or leaving work after dark.

    • Always let a friend, co-worker, family member or supervisor know you are working late and when you expect to leave.
    • Have a check-in procedure with someone you know.
    • Use the “buddy system”. Arrange to work late on the same night as a friend or colleague.
    • Plan ahead and think about which areas are safe where you can retreat to and/or call for help.
    • Before it is dark outside, move your car to a well-lit area that is close to your building.
    • Before your co-workers leave, check that all the doors and windows are locked and make sure nobody is in the washrooms and storage rooms.
    • If you enter a room and suspect that someone might be inside, do not call out. Back out quietly and go to a safe area and call for help.
    • If you encounter someone you don’t know, indicate that you are not alone. Say, “my supervisor will be right here and will be able to help you”.
    • Be aware of the services offered by your local transit company for after-hours commuters (e.g., they may have a “request stop” service that allows commuters to get off anywhere along the route after dark, rather than at a designated stop).

     

    *Be aware of the emergency number at your site. It may be 0-9-1-1 (dialing 9 to reach an outside line) and for most staff at Bethany Calgary, it is 3-9-9 (the business office, who will then call 911).