Category: Service Excellence

Nominations and Finalists Announced!
The following is a compiled list of our 2019 nominees and finalists for the Service Excellence Awards Program.

Board Of Trustee Mission Award
Finalists
Brian Way — Chaplain — Bethany Airdrie
Kim Herder — Licensed Practical Nurse — Bethany Sylvan Lake

Nominees
Agatha Harun — Health Care Aide— Bethany Didsbury
Ashley Thompson — Health Care Aide— Bethany Didsbury
Carol Kelly — Care Services Manager — Bethany Riverview
Connie Tuck — Licensed Practical Nurse — Bethany Sylvan Lake
Dana Penner — Senior Director, Continuing Care & Volunteer Services — Bethany Corporate
Darlene Lovell — Health Care Aide— Bethany Didsbury
Elaine Lurcha — Health Care Aide— Bethany Sylvan Lake
Evening Shift Health Care Aides & RN — Level 1 Garden — Bethany Riverview
Jamie Jankus — Health Care Aide — Bethany Sylvan Lake
Jason Michalczyk — Health Care Aide— Bethany Cochrane
Kelly Berg — Health Care Aide — Bethany Didsbury
Lakeshore Day Staff — Bethany Riverview
Laurie Miller — Occupational Therapy Assistant — Bethany Calgary
Lisa Beaucage — Licensed Practical Nurse — Bethany Didsbury
Marissa Timbreza — Registered Nurse — Bethany Riverview
MaryAnne Harder — Licensed Practical Nurse — Bethany Didsbury
N1 Health Care Aide Day Team — (Ebony Burley, Cheyanne Wicks, Peggy Andrews, Agatha Harun, Florcefida Bacuyag, Kelly Berg, Ashley Thompson) — Bethany Didsbury
Peggy Andrews — Health Care Aide— Bethany Didsbury
Sandra Hinz — Recreation Coordinator — Bethany Harvest Hills
Teresita Castillo — Health Care Aide— Bethany Calgary

 

Service Excellence Award
Finalists
Kelly Berg — Health Care Aide— Bethany Didsbury
Payton Andrews — Health Care Aide — Bethany Collegeside

Nominees
Amadea Schweighofer — Human Resources Assistant — Bethany Corporate
Amandeep Sahota — Clinical Educator — Bethany Calgary/Bethany Harvest Hills
Bernadette Perez-Oliva— Health Care Aide — Bethany Collegeside
Bethany Harvest Hills Team
Chantai Paris-Arsenault — Health Care Aide— Bethany Collegeside
Dorothy Perry — House Aide — Bethany Sylvan Lake
Elmer Reynante — Health Care Aide— Bethany Riverview
Harvest Hills Team — Admin, Recreation, OT, Social Work, Pastoral, Diet, Pharmacy, Aramark Team, Maintenance, Care Staff & Physicians
Heather Sutherland — Licensed Practical Nurse — Bethany Riverview
Hilary Balderston — Clinical Educator — Bethany Riverview
Jim Stewart — Registered Nurse — Bethany Sylvan Lake
Jody Kostiuk — Health Care Aide — Bethany Sylvan Lake
Karlee Husch — Human Resources Coordinator — Bethany Corporate
Katharina Pustanyk — Licensed Practical Nurse — Bethany Harvest Hills
Lakeshore Days — Bethany Riverview
Lamia Khorfan — Licensed Practical Nurse — Bethany Riverview
Leni Estandarte — Health Care Aide— Bethany Airdrie
Level 1 — The Garden Neighborhood whole team; Nursing, Allied Health, Unit Clerk, Families — Bethany Riverview
Marilou Maclid — Health Care Aide— Bethany Riverview
Nadine Buchart — Site Manager — Bethany Harvest Hills
Nadine Frederick — Licensed Practical Nurse — Bethany Sylvan Lake
Natasha Forbes — Health Care Aide— Bethany Sylvan Lake
Natasha Yu Wen’s Evening Group — Level 1 Gardens — Bethany Riverview
Peggy Andrews — Health Care Aide — Bethany Didsbury
Rocky Matamorosa — Recreational Therapy Assistant — Bethany Riverview
Sandra Hinz — Recreation Coordinator — Bethany Harvest Hills
Steven Friesen — Quality Practice Leader (Steven Friesen, Ann Warnock-Matheron, David Schulli, Katty Oishi, Ilona Fibich, Janice Strate, Marcella Campbell, Marie-Josee (MJ) Paquin, Sharon Kulbida) — Bethany Corporate
Tabitha Miller — Health Care Aide— Bethany Sylvan Lake

 

Engagement Excellence Award
Finalists
Jason Johnson — Recreation Supervisor — Bethany Cochrane
Shauna Ciezki — Volunteer Services Coordinator — Bethany Harvest Hills

 

Innovative Excellence Award
Finalists
Melissa Fenton — Health Care Aide — Bethany Cochrane
Project Shift Team (Kronos) Julian Austin, Bryce Liesemer, Dawn Larche, Allison Woods, Lisa Schnurer, Theinmozhi (aka Tanya) Subramanian, Shereena Nazerali — Bethany Corporate

Nominees
Emily Thomson — Recreational Therapist — Bethany Riverview
Jody Kostiuk — Health Care Aide — Bethany Sylvan Lake
Julian Austin — Manager Business Solutions — Bethany Corporate
Katharine Hayman — Chaplain — Bethany Riverview
Lee Augustine — Maintenance Supervisor — Bethany Calgary
Patricia Neden — Health Care Aide — Bethany Calgary
Peter Czepuryk — Administrator — Bethany Riverview
Shizuko Shirotori — Occupational Therapy Assistant — Bethany Cochrane

 

Rising Star Award
Finalists
Brianne Cruickshank — Licensed Practical Nurse — Bethany Didsbury
Jillian Palbom — Human Resources Manager — Bethany Corporate

Nominees
Ann Mathews — Registered Nurse — Bethany Riverview
Byron Mason — Health Care Aide — Bethany Harvest Hills
Chris Simon — Maintenance Worker — Bethany Calgary
Corina Stevenson — Occupational Therapy Assistant — Bethany Sylvan Lake
Hannah Edgecombe — Health Care Aide — Bethany Sylvan Lake
Katie Koob — Registered Nurse — Bethany Sylvan Lake
Marilou Paguibitan — Health Care Aide — Bethany Sylvan Lake
Nuaan Bromley — Licensed Practical Nurse — Bethany Sylvan Lake
Philip Koster — Maintenance Worker — Bethany Cochrane
Sharra Martinez — Health Care Aide — Bethany Harvest Hills

 

Leadership Award
Finalists
Joan Schwarze — Clinical Educator — Bethany Collegeside/Bethany Sylvan Lake
Paula Buckley — Occupational Therapist — Bethany Calgary

Nominees
Carol Kelly — Care Services Manager — Bethany Riverview
Cathryn Byrne — Registered Nurse — Bethany Calgary
Deb Andersen — Site Manager — Bethany Sylvan Lake
Elizabeth Chacko — Health Care Aide — Bethany Collegeside
Karin Van Goudoever — Care Services Manager — Bethany Harvest Hills
Lindiwe Nyamukondiwa — Registered Nurse — Bethany Riverview
Lydia Pettinger — Registered Nurse — Bethany Sylvan Lake
Marissa Timbreza — Registered Nurse — Bethany Riverview
Monica Johnson — Care Services Manager — Bethany Cochrane
Nadene Wickstrom — Care Services Manager — Bethany Calgary
Nadine Smith-Payne — Executive Assistant to Vice President & Chief Operating Officer — Bethany Corporate
Nancy Hughes — Vice President & Chief Operating Officer — Bethany Corporate
Pennie Brennan — Clinical Educator — Bethany Didsbury
Whitney Rines — Registered Nurse — Bethany Riverview

 

Employee Mentor
Finalists
Dawn Larche — Manager, Learning and Development — Bethany Calgary
Patti Lorenz — Care Services Manager — Bethany Calgary

Nominees
Cathy Enarson — Clinical Educator — Bethany Calgary
Chantai Paris-Arsenault — Health Care Aide— Bethany Collegeside
Frances Buchanan — Health Care Aide — Bethany Harvest Hills
Gail Beam — Health Care Aide — Bethany Sylvan Lake
Nadine Smith-Payne — Executive Assistant to Vice President & Chief Operating Officer — Bethany Corporate
Walter Wong — Materiel Management — Bethany Corporate

 

Thank you to everyone who nominated a fellow coworker and recognizing their hard work and commitment to creating caring communities at Bethany.

Nominations Now Closed!

Nominations for the Service Excellence Recognition Awards have now closed. We would like to thank all those who submitted their nominations. A complete list of this year’s nominees will be coming soon.

 

At Bethany, we action our values each and every day. Once again it’s time we recognize one another for our “best of the best” efforts!

Our Service Excellence Recognition Awards program lets us acknowledge the very best efforts from across Bethany! Efforts that soar far above the average, taking our people-centered work to brand new heights. By nominating your most excellent co-worker(s), you validate their best efforts to champion our Standards for Service Excellence.

Click Here to learn more and nominate a colleague.

Join us in celebrating Bethany’s “best of the best” in Service Excellence! Hurry…your opportunity to nominate closes March 8^th, 2019!

Award Categories:
Board of Trustee Mission

Service Excellence

New Employee Mentor

Engagement Excellence

Innovation Excellence

Rising Star

Leadership

We have just finished celebrating Thanksgiving — the annual holiday that specifically dedicates time for us to express our gratitude and to “give thanks.” Thanksgiving is a very significant day, but most people would agree that expressing gratitude and giving thanks once a year isn’t enough.

Recognition is one of the four elements of Bethany’s Service Excellence design. Phase one of this plan was a redesign of the recognition boards. They are currently being delivered and installed at all of the sites. We are doing this because we believe that praise and recognition are essential to an outstanding workplace.

But do we really need to thank people for doing their job? Perhaps this example will help to answer that question.

Let’s say you have a roommate and as part of your living arrangement, you discuss dividing up the responsibilities associated with having a home. You agree that you will take on the responsibility for making dinner in the evenings and cleaning up the dishes and cleaning the bathrooms weekly. That’s your job in the home. No one forces you, you agree to do it and you dutifully carry out your responsibilities.

Do you think that it would be fitting and nice if every once in a while your roommate said thank you for making the meal and doing the dishes and cleaning the bathrooms? And if occasionally they really applauded you for putting together an exceptionally good meal?

While it doesn’t really seem necessary to expect to be thanked every day for every chore, how do you think you would feel if a significant amount of time passed and you never heard thank you? Do you think that you might feel resentful or taken for granted? It’s important to show your recognition and appreciation for people’s work. It doesn’t need to be overly complicated or tedious. Here’s a suggestion: choose one person and go thank them right now. Let them know that you value and appreciate them and their contribution, and that you couldn’t do what you do without them.

It starts with each one of us setting the example and finding opportunities to give praise. Take a moment every day to find something great to say about your teammates. While it is important for managers to give positive feedback, it’s equally important for all of us to recognize and praise our colleagues. Think about how awesome it could be if everyone was committed to doing this together. Fill up those recognition boards and observe what happens when we all consistently and genuinely thank our team members for doing their work. Practicing gratitude is one of the most reliable methods for increasing contentment and satisfaction. Being grateful for things should not be limited to one day per year. It is something we should focus on every single day because at the very least, it will make you a happier person.

– Val Trotter, Director of Service Excellence & Resident Experience